We are a commercial food installation and repair company. We service a wide arrange of equipment. We carry a multitude of parts for most manufacturers in shop and in our service vans.
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I would like to introduce myself and company to you. We are a commercial food equipment installation and service company servicing New Hampshire, Eastern Ma, and Rhode Island. I started Valley Service in 1986 servicing bakery, deli, and restaurant equipment. We have expanded our business through the years by dedication, reliability, honesty, value, and hard work.
We now employ fifteen service technicians and three apprentice helpers strategically placed over our service area. We offer immediate service to our valued customers and all of our repairs are preformed at better than competitive prices.
There are two technicians on call 24 hours a day 7 days a week. I know how important it is to our customers if a major piece of equipment malfunctions. When the office is closed after hours, our phones automatically transfer to the exchange network where the phones are answered by a live operator who will page or phone the on call technician, who will then respond and communicate with our client within a short period of time.
Valley Service Inc is located in Methuen MA, right off route 93 on the New Hampshire border. The office is 2000 sq. ft. with a 10,000 sq ft. warehouse/parts stock room. Our warehouse is equipped with two loading docks and a drive in door. We have the ability to inventory, stage, and deliver equipment as needed. We have also just purchased an office condo in Concord NH to better service the New Hampshire area
Our office is staffed by seven friendly, courteous, customer service oriented employees to answer any service, parts, or billing issues or concerns.
All of our technicians have been through several factory seminars and training to keep on top of this changing industry. We take advantage of any training available to keep our technicians up to date on any changes.
The state of NH implemented a new law as of January 1, 2009 that requires you to have a gas fitters license to touch any piece of gas equipment. Ten of our technicians have successfully completed this course and received their NH gas fitters license.
We are now an authorized service provider for Manitowoc Foodservice, our techs are factory trained and we are a parts stocking distributor for all Manitowoc foodservice lines including, Frymaster, Cleveland, Garland, Merrychef, Lincoln, and Delfield. We are a proud Member of (CFESA) Commercial Food Equipment Service Association and are continuing training to become a certified company.
We offer better than competitive prices and excellent response time given comparisons in the field of this service industry. If you have any questions please do not hesitate to contact my office and I would be happy to discuss them.